Overview
The Rep view (/coaching/rep/:repId) is the per-rep deep-dive you reach by clicking a rep from the dashboard priority queue or framework heatmap. It opens with the rep’s name, their diagnosed layer badge, the week of the diagnosis, and — when they are below target — the focus metric with its current value, benchmark, and gap.
Two header actions are always available: Dashboard returns to the team view, and Prep 1:1 agenda opens the agenda builder for this rep. An avatar strip lets you jump straight to another rep without going back to the dashboard.
Tabs
- Diagnostic — the diagnosis narrative and the four-layer cascade.
- Framework scores — component-level MEDDPICC and SPICED scores against the team.
- Goals — the quarter’s development goals; the count appears in the tab label.
- Meetings — conversation analytics from recorded meetings; the count appears in the tab label.
You can move between tabs with the left and right arrow keys.
Diagnostic tab
The summary card states the diagnosis in plain language — either that the rep is on target (shift from remediation to growth), or that results are below target and names the first failing layer. A Focus this quarter insight calls out the single metric to work on, its current value versus the P75 benchmark, and marks it with a 2× lever badge when improving it has outsized impact. Alongside, a Focus metric history area chart plots the metric over time against its benchmark line.
Below that, the 4-layer diagnostic cascade shows each layer — Results, Effort, Knowledge, Skills — evaluated top-down, each with the question it answers (“Is this rep on target?”, “Are they doing the work?”, “Do they know what to say?”, “Can they execute it in context?”) and a Pass, Fail, or Not evaluated status. Each evaluated layer lists its metrics against target, for example Quota attainment, Win rate, and Pipeline coverage for Results, or Activities / week and Action plan completion for Effort. Layers below the diagnosed one are marked “Not evaluated” — once the blocking layer is found, deeper layers are not assessed until it is cleared.
Framework scores tab
This tab compares the rep’s framework execution to the team. A Component scores list shows each MEDDPICC and SPICED item as a bar for the rep, a dark tick for the team average, and a green tick at the 75% benchmark. A Shape radar overlays the rep (solid) against the team average (dashed) across up to eight axes. Any weak items are also collected under Low-scoring components as labelled badges, so the two or three skills to coach are obvious at a glance.
Goals tab
The Goals tab lists the rep’s active development goals for the quarter, each tied to the diagnosed layer and focus metric and reviewed weekly. Each goal card shows its target metric, a progress bar, and a status of Achieved, On track, Progressing, or Behind based on how far the current value has moved toward target. When no goals are set, the tab reads “No development goals set for this quarter.”
Meetings tab
When the rep has meetings with conversation analytics, this tab summarises them. Conversation metrics averages across recent meetings: average talk ratio (rep), questions / min, interactivity / min, average longest monologue, average interruptions, filler words / min, and a flagged-meetings count. A Trend chart plots one metric over time — switch between Talk ratio %, Questions / min, Interactivity / min, and Monologue (s). A Meetings needing review table lists flagged meetings with their coaching signals, and a Recent meetings table lists the rest; clicking either opens the meeting in Meeting Capture. With no analysed meetings the tab prompts you to record one via Meeting Capture.