Purpose
Use this script to run a consistent executive QBR narrative on promise-versus-delivery quality without slipping into performance-score framing.
Narrative Flow
- Contract scope and promise baseline
- Delivered evidence and linkage quality
- Diagnostic state and confidence
- Commercial implication
- Owned next actions
QBR Script Template
A) What we committed to
For this contract scope, promised outcomes were [outcomes] over [time horizon].
B) What we can evidence
Current delivered evidence is [summary] with linkage quality [high/medium/low].
C) Current diagnostic state
Category is [category]; fulfilment score is [score or N/A]; expansion readiness/type is [readiness/type].
D) Confidence and caveats
Evidence confidence is [level]. Primary caveat is [caveat].
E) Commercial implication
This implies [renewal durability impact] and [expansion implication].
F) Next-period commitments
We are committing to [action 1] and [action 2], owned by [owner/function], by [date].
Leadership Questions for Every QBR
- Are conclusions evidence-backed or assumption-backed?
- Are caveats explicit enough for board-level scrutiny?
- Are we avoiding incentive distortion in language and decisions?
- Are actions tied to measurable confidence improvement?